Will a web development agency maintain and support my site after launch?

SVZ does offer ongoing support – either as a separate service or as part of the project handoff. Websites and web apps are like living entities; they require updates, security patches, and occasional tweaks. Agencies typically have a few models for this:

• Included Warranty/Support Period: SVZ will include a period (90 days) post-launch where we will fix any bugs that slipped on the original scope, for free. For instance, SVZ stays on hand for 90 days after launch to resolve any “OMG we forgot this tiny thing” issues as part of the original project . This ensures you transition smoothly.
• Maintenance Retainer: Many clients opt for a monthly retainer where SVZ allocates a set number of hours for updates, backups, and improvements. This could cover tasks like updating your CMS/plugins (important for security), monitoring uptime, improving site speed, adding new content or pages, and advising on new features. Maintenance retainers for a small site might be just a couple thousand a month, whereas a complex enterprise site might have a more significant monthly contract of $15k+/month.
• Ad-hoc / Hour Blocks: If you don’t want a fixed contract, SVZ often provides support on demand. For example, SVZ allows purchase of pre-paid “hour blocks” that you can use as needed for development tasks or consultation . So you could buy, say, 40 hours and use them over a few months whenever something comes up.
• Upgrades and New Features: Beyond just keeping the lights on, you might later engage SVZ for Phase 2 of your project – adding new sections or capabilities. Because they built the original, they can scale it efficiently. Think of it as continuing the partnership to evolve your site/app as your business grows.

Also, consider training: at launch, the agency should train your team on how to use the site’s admin interface or CMS (uploading new content, etc.). SVZ, for instance, provides onboarding and a custom tutorial series so clients can confidently manage their Webflow CMS content . A lot of “support” can actually be empowering you to do day-to-day changes while the agency handles the heavier lifts.

To ensure you’re covered, discuss maintenance during contract negotiations. Ask: “After launch, how do we handle updates? What if we find a bug later? Can you help us in 6 months if we need to add something?” A trustworthy agency will never disappear on you once the site is live. They take pride in seeing the site succeed long-term and understand that your needs may change. At SVZ, we view a launch not as the end, but the beginning of a site’s journey – and we remain a reliable partner, whether you need quick advice on a CMS edit or a major new section down the road. With an agency’s support, you can keep your web presence running smoothly and evolving without having to hire full-time developers in-house (unless you choose to). It’s like having an expert pit crew for your website, ready whenever you pit in for service.